Expanded Pace Service in McHenry County Starts February 13, 2010
Note: All riders must register to use the new service. You only need to register once. Click here to register.
Service Area and Eligible Riders
Curb to curb, wheelchair accessible service is available in the area shown in the diagram.
-
Click
here to see a detailed service area map (This file is large and may take several minutes to open. Adobe Reader is required to open this file and can be downloaded for free at
www.adobe.com). Everyone is eligible for trips in the orange and yellow areas on the map. Seniors and people with disabilities are also eligible for trips to and from the blue areas.
Everyone (the general public, seniors, and people with disabilities) is eligible to make trips originating within the city boundaries of Crystal Lake, McHenry, and Woodstock as well as to and from these cities and Valley Hi Nursing home or the Fox Lake Metra Station. Seniors and people with disabilities are also eligible for trips originating or ending anywhere in McHenry Township or in Dorr Township outside of Bull Valley.
Registration
To use this service, prior registration is required. Click here to register. Registration takes up to ten days to process - early registration is encouraged. Call Sarah Lutz at 815-334-4985 if you have any questions.
Rider Guide
-
Service begins on February 13, 2010. Make reservations beginning February 12. Riders must register to use this service (see Registration above).
-
Service hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m.
-
Rides must be scheduled at least one day in advance and up to seven days in advance.
-
To schedule a trip, call 800-451-4599 (TTY) 888-454-4724, Monday through Friday from 6:30 a.m. to 7:00 p.m.
-
All one-way trips on this new service are $3.00 cash fare paid on the vehicle. There are no discounted fares or multi-ride passes.
-
Click
here to download the full Rider's Guide.
Frequently Asked Questions
-
When Does Service Start? Service begins on February 13, 2010.
-
How much? All one-way trips on this new service are $3.00. There are no discounted fares.
-
What time? Take trips between 6:00 a.m. and 7:00 p.m. Monday through Friday and between 9:00 a.m. and 5:00 p.m. on Saturday. Service is not provided on Sundays or on the following holidays on the days observed: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day.
-
Will my existing dial-a ride service change? Existing services will remain the same. This is a new, expanded service and does not change existing dial-a-ride services in Crystal Lake, McHenry, Woodstock and McHenry Township. McHenry Township Senior Express riders should now call 800-451-4599 to make trip reservations.
-
How do I sign up? To use this service, you must register. Click
here to register. Call Sarah Lutz at 815-334-4985 with questions about registration or the service.
Sponsors
This service is sponsored by McHenry County through the Transit Grant Program and the Senior Service Grant Fund and offered in partnership with Pace Suburban Bus; the Cities of Crystal Lake, McHenry, and Woodstock; the Townships of Dorr and McHenry; and Pioneer Center for Human Services.
Customer Service
For reserving a ride on this service, call 800-451-4599 (TTY) 888-454-4724, Monday through Friday from 6:30 a.m. to 7:00 p.m.
For questions or comments about this service, call 815-334-4985. Please leave a message and someone will get back to you as soon as possible. An online form is also available. Click here to access the online contact form. To sign up for e-mail updates about this service, click here.
Service compliments or complaints may be registered through Pace's Customer Relations at 800-606-1282 or (TTY) 847-364-5093.